TERMS & CONDITIONS
TERMS & CONDITIONS
When you make a Booking on our website, you will be asked to click “I accept” and you will not be able to complete your Booking if you do not do this.This confirms that you accept these terms. A contract is formed between you and Ilara Hotel & Spa when we issue you with a booking reference number for your room and extras (if applicable). No booking shall be binding on Ilara Hotel & Spa until we issue you with a booking reference number. Management reserves the right to cancel any booking. You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Ilara Hotels & Spa will terminate your booking and retain any money paid to us for such booking. You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking. You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking. If you book five or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking you will be subject to special terms regarding amending and canceling Group Bookings. Bookings made for either 5+ rooms OR 10+ nights will be treated as a Group Booking. If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 30 days of your arrival date, we will not refund any money you have paid to us. With regard to group booking or individual booking, we offer certain extras when you make your booking. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms. You must be able to show photo identification such as a passport, Aadhaar or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a Woods Hospitality hotel. All foreign guests must provide passport or aadhaar identification at check in (this is a legal requirement). All domestic guests must provide photo identification with proof of address (Aadhaar Card is preferred). To ensure guest's safety and security, we do not allow visitors to go to the guest's room. You will not leave children unattended in any rooms or public areas at any time. Room booking modifications can be made free of charge if the cancellation policy of the booking permits. ALL modifications (excluding room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking. The guest must alert the hotel manager to the precise issue within 30 minutes of check-in with regard to Bed Cleanliness and Dirty Shower. They cannot be reported any later. For Individual Bookings cancellations can be made free of charge up to 72 hours prior to check-in, which commences at 14:00 local time on the date of stay. Refunds will be made only to the registered booking credit, debit card or Bank Account. There will be no cash payments even if the booking was guaranteed by making cash payment.